Google Chromecast update fail and other issues

Fix – Update stuck or hanging? Can’t connect? Read this troubleshooting guide.

We have used Chromecasts since the first ‘model’ came out, and generally they have run without an issue.  Our first Chromecast appeared to have died, it would no longer connect,  so we bought a new Chromecast 2 and spent an evening trying to set it up.  Everything appeared to be working OK until it tried to fetch an update, at which point it just stayed at 0% (zero percent).  Here’s what we tried and how we eventually fixed it:

  • First we tried switching it off and waiting 30 seconds or so before switching back on.  This has worked for some but not for us, it just went straight to the update screen and stayed at 0%.
  • Next we tried resetting it to factory settings, another online suggestion, by holding the reset button for 25 seconds or so until it rebooted.  We went through the setup procedure again, it tried to fetch an update annnnnnnd stuck once more at 0%.
  • We recently upgraded our broadband and BT had kindly sent us a new Home Hub.  Now I don’t know if other routers have this functionality but when you log on for the first time with a new device you are redirected to a set up page where you can set parental controls etc.  Possibly the Chromecast was being treated as a new device when it tried to get an update, being redirected to this page would certainly confuse it.  To switch off this feature do the following:
    • In your browser go to http://bthomehub.home/
    • Select ‘Advanced Settings’
    • On the next screen enter your username and password and on the following screen select ‘continue to advanced settings’.
    • Select ‘Home Network’ and then ‘Smart Setup’
    • Change ‘Enable Smart Setup’ to ‘No’ and click the apply button.
    • Reset the Chromecast to factory settings once more and try again!
  • Now this didn’t work for us initially but we did discover that our old Chromecast 1 was now able to connect and function correctly once more and I think this was part of the solution to getting the Chromecast 2 up and running also.
  • The final key to the puzzle for us was to ……..

    Change to another HDMI port, I don’t know why that worked but suddenly the update was fetched and we’ve been streaming without an issue ever since.

Android Market Download Issues

Are downloads and updates from the Android Market hanging on your Android phone?


I had this problem a few weeks ago when on holiday.  Notifications that updates were available for for my HTC Magic and I could access the Android Market but after being taken through the usual installation screens the download would hang immediately with the progress bar static.

I initially put this down to poor reception but when I returned home the problem continued even over my WiFi connection.  I then discovered that people in the UK that had switched their google mail account from @googlemail.com to @gmail.com were experiencing the same problem.  I had done this! I went immediately to my account and switched back.

As you can see from above in ‘Settings->Accounts and Import’ there is a link at the end of the ‘Send mail as:’ section which allows you to toggle between the two. I did this and the downloads began working correctly virtually instantly.

In fact switching seems to serve no purpose at all you can still receive and send emails as either gmail or googlemail no matter what your settings. Google are working on the issue but for now they recommend switching back.

Fix Humax PVR-9200T Freezing / Locking

How to fix the Humax PVR-9200T if you are getting problems with it freezing / locking / crashing.

(Also my experience with the –:– clock problem in standby and the 9200T’s failure to record in this mode.)

I have owned the Humax PVR-9200T for a good few years now and it has changed the way we watch TV as a family.  Bought when the kids were younger because inevitably there was something we wanted to watch at their bedtime. This generally entailed one of us watching the beginning of the program and then filling the other in once the kids were settled.  The ability to pause TV was, and is, just brilliant, when the phone rings or unexpected guests arrive etc.  but recently the player started to freeze/lock or the remote control would have no effect and although the program could still be viewed the only way to regain control of the unit was to switch it on and off at the mains.

I was convinced the only way to solve the problem was to reformat the hard drive but luckily I took my partners advice and called the excellent Humax support – 0844 669 8800 (UK Customer Helpline). Within minutes they had emailed me the fix, and here, to save you the bother of picking up the phone is the solution they sent:

Please follow the steps below to perform a Default reset;

  1. Power OFF the receiver
  2. Disconnect the Aerial cable
  3. Power On the receiver
  4. Press MENU
  5. Select Installation
  6. Enter your password (default = 0000)
  7. Select Default Setting
  8. Select YES
  9. Enter your password (Default = 0000)
  10. When the receiver restarts, power off
  11. Connect the Aerial Cable
  12. Power ON – the receiver will then search for the channels.

I hope it works for you too. Enjoy.

UPDATE 02/08/2011: I am now experiencing the dreaded –:– clock problem and have found this thread. This is when the clock displays –:– in standby and won’t record from this mode. I haven’t tried the posted solution yet but by the comments it seems to work. I will post my findings when I get around to it.

UPDATE 03/08/2011: I have just contacted Humax and a new clock board can be purchased for a little over £30.00. However the support engineer suggested that I tried cleaning it as described in the above thread. So I think I will give that a go first.

UPDATE 06/08/2011: So today I removed the clock board following the guidelines here and cleaned it as listed above. It took me about 45 minutes in all to dismantle, clean and reassemble. I used surgical spirit from a local pharmacy and about 5 cotton buds. It worked! and it is quite simple to do, just take your time and hey presto 🙂 Besides, even if it doesn’t it’s certainly worth a try before shelling out £30 for a new board.

If you have a question on any of the above then please post a comment for the benefit of all

The Windows Experience Index

The Windows Experience Index for your system could not be computed – a fix for Windows 7 N Editions.

Having just installed Windows 7 Ultimate N on my two year old Dell Inspiron 9400 I thought I would rate the system and get Aero running via Control Panel->Performance Information and Tools. I was surprised when this ‘informative’ error message popped up.  Don’t bother clicking on the help link it just launches the generic help and does not give any indication as to what might be causing the problem.

The windows experience index.

I checked my drivers, one concern being my graphics driver, as there did not appear to be a Windows 7 driver for my ATI Mobility Radeon X1400.  Searching the forums I found various suggestions which I tried  to no avail.  Then somewhere I noticed that when running the check windows plays various media files and it suddenly clicked.  Windows 7  N editions do not come with Media Player, go here for an explanation.  So I hunted down the free Media Feature Pack, installed, re-ran the windows experience tool and hey presto, job done.